Frequently Asked Questions

What’s the best way to use a ChoraLine rehearsal recording?


ChoraLine recordings are most effective when used in conjunction with your vocal score. You can purchase scores at www.choraline.com

Use a pencil to mark your voice part in your score. When playing the rehearsal recording for the first time, it’s a good idea to listen all the way through and follow along in your score without singing. This gives you an idea of how the recording is structured and starts to build the relationship between the notes you’re seeing and hearing. You’ll also hear the narrator’s guidance, which is there to give you confidence.

We recommend you don’t attempt the whole work straight away. We’ve divided it into achievable sections and the narrator calls out cues so you won’t get lost. When you’re ready to sing, try to match the pitch of the lead instrument or singer while following along in your score. You may wish to start by singing vowel sounds first before adding the words.

The lead instrument that represents your voice part is distinct from the backing track. You can exaggerate this by using headphones and listening through the right ear only.

Take your time and focus on difficult sections using the playback controls. You can pause, skip forward or back through tracks, loop a track, or drag the red dot to commence playback from a specific part of the track. You can also slow the music down by tapping the cog icon in the top right of the screen and choosing either ‘0.9x’ or ‘0.75x’ playback speed.

Repeat each section until it feels natural, then start linking them together. Eventually you’ll be able to sing the work perfectly from start to finish. Well done! If using headphones, you may now wish to listen through the left side only and challenge yourself to sing along to the backing track without the guidance of a lead instrument.

If you’ve been using a ‘With Singer’ recording, you may now wish to purchase a version without the singer to challenge yourself to sing along with less guidance.




How do I access my purchases?


Go to the ChoraLine Shop home page. Tap the menu icon in the top left of your screen and select the Purchased Music option from the menu. This screen displays all the ChoraLine recordings you’ve purchased through the app. Tap the recording you’d like to play. The next screen shows all the individual tracks within that recording. Tap the triangular play icon on the far right of the screen to play a track, or the downward arrow icon to download it to play later. Note: You must be connected to the internet the first time you play a purchase.




How can I check what I’ve purchased previously?


The Order History page displays details of every transaction you’ve made through the app. You will also receive an email receipt for each order. Additionally, the Purchased Music screen will always display every recording purchased via this account.




Will my purchases take up storage space on my device?


When you play a purchased track for the first time, it quickly downloads to your device so you can listen without an internet connection. This means your purchases require a small amount of storage space on your device, but you can free up space by removing downloads whenever you like.




How do I download purchases?


When you play a purchased track for the first time, it quickly downloads to your device so you can listen without an internet connection. Tracks within a rehearsal recording must be downloaded individually, so make sure you’ve downloaded all the tracks you want to use before going offline. Playing a track will automatically trigger the download, but you can also download tracks without playing them by tapping the downward arrow icon (to the left of the play icon). Downloaded tracks appear in the Downloads section, arranged by choral work. Another way to tell that a track has been successfully downloaded is that the downward arrow icon will no longer be visible in the Purchased Music section.




How do I remove downloads from my device?


Go to the Downloads screen (via the main menu) and select the recording you wish to remove. Tap Edit in the top right corner of your screen, and a red circle will appear next to each track. Tap the circle beside the track you wish to delete, and tap Confirm on the message that pops up. Repeat this process for each track you wish to delete. Deleted downloads will no longer be available for offline listening, but you can download them again via the Purchased Music page when you have an internet connection.




How do I change my password?


Tap the menu icon in the top left corner of the ChoraLine Shop screen. Select My Account, then tap Edit Profile. Scroll down to the Current Password box and enter your current password. Enter your new password in the Enter New Password box, and again in the Confirm New Password box. Scroll to the bottom of the page and tap Submit. This will change your password immediately. You will no longer be able to log in with your old password. If you forget your new password, tap Forgot Password on the login screen and follow the instructions given.




How do I change the email address associated with my account?


This will change the email address you use to log in and receive order receipts. Tap the menu icon in the top left corner of the ChoraLine Shop screen. Select My Account, then tap Edit Profile. Click on the box containing the email address currently associated with your account and delete the contents. Type the new email address you wish to use, then type it again in the Confirm Email box below. Enter your password in the Current Password box below. Scroll to the bottom of the page and tap Submit. A verification link will be sent to the new email address. Go to your inbox and follow the instructions to confirm the change. Your old email address will remain linked with your account until the new one is verified. This protects you from accidentally locking yourself out of your ChoraLine account.




My question hasn’t been answered. Help!


At ChoraLine, we pride ourselves on our outstanding customer service. If you need assistance, you can contact us through the app by tapping the menu icon in the top left of the ChoraLine Shop screen and selecting Contact Us. Enter your details and message, then tap Submit.

You can also contact us via this website using the contact form at the bottom of the page.

However you choose to get in touch, we’ll get back to you as soon as possible and do everything we can to help.




How much does it cost?


Nothing! The app is free to download. You'll be able to access a Free Trial/Sample to see whether ChoraLine is right for you. This is an excerpt from the Handel Messiah rehearsal recording, available for Soprano, Alto, Tenor and Bass voices. Once you've made an account (also free), you'll be able to browse the ChoraLine Shop, which contains rehearsal recordings for over 120 choral works. Recordings are priced at £9.99 each. Payment can be made in your preferred currency. Once purchased, recordings are immediately available for download. Which means less time shopping, and more time practicing!




Where can I read the legal stuff?


You can read our Terms and Conditions here and our Privacy Policy here. Both can also be accessed from within the app, via the main menu.




How do I practise a section of a piece on repeat?


Click the play icon on the track you wish to hear on repeat, then tap the ‘loop’ icon on the left hand side of the playback control bar that appears at the bottom of your screen. When playback reaches the end of the track, it will start again from the beginning. This will continue until you tap the loop icon again to turn it off and resume normal playback.




How do I adjust the speed of the music? Why would I want to?


You can adjust the playback speed of purchased recordings to 0.9x or 0.75x their normal speed, which is great for getting the hang of fast or otherwise tricky sections of a piece. Open the piece you wish to listen to via Purchased Music or Downloads, then tap the ‘cog’ icon in the top right corner of your screen. You can then set Speed to ‘0.75x’, ‘0.9x’, or ‘Normal’. This setting will be remembered and remain active until changed, i.e. if you are listening at 0.75x speed but want to listen to another section or piece at normal speed, you’ll need to tap the cog again and select ‘Normal’.




Why does the music sound slower than it should?


This may happen if you’ve previously been listening to another piece at 0.9x or 0.75x speed, because changes to the speed setting will remain in place until changed again. Go to the piece you wish to listen to, tap the ‘cog’ icon in the top right corner of your screen and then select ‘Normal’. You should now be able to play the music at its usual speed.




Which operating systems is the app compatible with?


The Android version requires your device to be running Android 6.0 or above. The iOS version requires your device to be running iOS 11 or above. iOS 11 is available on the following devices: iPhone 5S, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X iPod Touch (6th generation) iPad Air, Air 2 iPad 2017, 2018, Mini 2, Mini 3, Mini 4, Pro (9.7-inch), Pro (10.5-inch), Pro (12.9-inch)




How do I access my previous ChoraLine EasyPlay purchases through the app?


Please log in to the app with the email address and password that you use on www.choraline.com. Your previous EasyPlay (mp3) purchases will be listed in the Purchased Music section of the app and available for use at no extra cost.




How do I stop the music?


Tracks will continue playing if you move away from the tracklist screen or the app itself. This allows you to practise while using your device for other things. To stop the music, return to the app and open any of your purchases via the Purchased Music screen. The playback control bar will reappear and you can use it to stop or pause the music.





Got a question? Send us a message and we'll get back to you.

To purchase scores, singing sets and accessories for choral singers, visit:

Copyright © Choraline 2018

Note: If you are an existing ChoraLine customer wishing to use the app to access your previous purchases, please ensure you are using the same email address as you do on www.choraline.com Any purchases that do not appear on your Order History there will not appear on the app either. If you are still encountering difficulty, please contact us using the form above.